![]() LERNER: A good apology is when we take clear and direct responsibility without a hint of evasion, blaming, obfuscation, excuse-making and without bringing up the other person's crime sheet. SETHI: The reason it's so important is because none of us are perfect. ![]() It's a vulnerable place to be, but it's so important. SETHI: That's psychologist Harriet Lerner, author of "Why Won't You Apologize?" I talked to her to learn how to apologize in ways that feel genuine and are heartfelt. LERNER: I sound like a terrible school teacher. For NPR's Life Kit, journalist Simran Sethi set out to learn how to offer an apology that is both heard and felt. And, let's face it, they don't always hit the mark. Over the last few months, we've had apologies pouring forth from politicians, celebrities, even royalty.
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